Knowing where to go for care can help you save time, money, and stress. Whether you need preventive services, have an urgent health concern, or want to connect with a provider virtually, Cigna offers several convenient options.
Understanding how and where to access care—through your provider network, virtual visits, urgent care centers, or the emergency room—ensures you get the right care at the right place and at the right cost.
Your Cigna provider network gives you access to trusted doctors, specialists, and hospitals nationwide—all at lower, negotiated rates that help keep your out-of-pocket costs down. If you’re enrolled in the Essential Plan, you’re required to use in-network providers to receive coverage. For all other plans, staying in-network means lower costs, less paperwork, no surprise balance bills, and a smoother experience when coordinating care or getting referrals. It’s the simplest way to get quality care while making the most of your plan benefits.
Network name: Open Access Plus
See a licensed doctor or therapist for $0 with Cigna Virtual Care, powered by MDLIVE. It’s easy to connect with board-certified doctors, licensed therapists, and other medical professionals for a variety of needs. You can access care anytime through myCigna.com or the myCigna mobile app.
Virtual visits are available for primary care, urgent care, and behavioral health services. Get treatment for minor illnesses, routine prescriptions, preventive check-ins, or mental health support without the wait or travel time of an office visit. It’s convenient, confidential, and often more affordable than visiting an in-person clinic.
Knowing the difference between urgent care and the emergency room can save you both time and money. Urgent care centers are best for non-life-threatening issues that can’t wait for a doctor’s visit, while the ER is reserved for serious or life-threatening emergencies.
Preventive care helps you stay healthy and catch potential health issues early—before they become serious or costly. By scheduling regular checkups, screenings, and immunizations, you can take an active role in maintaining your well-being and preventing future illnesses. Most preventive services are covered at no cost to you when you see an in-network provider, meaning you won’t pay a copay, deductible, or coinsurance.
It’s important to understand the difference between preventive and diagnostic care. Knowing the difference helps you avoid surprise bills and make the most of your plan’s coverage.
Cigna provides a variety of tools and resources to help you get the most from your health plan. From understanding your coverage to finding in-network providers and managing claims, Cigna’s member services make it easier to stay informed and in control of your healthcare. You can access your personalized account anytime at myCigna.com or through the myCigna mobile app.
